A Banking Ombudsman is an official appointed to resolve customer complaints against banks. The role of a Banking Ombudsman is to mediate disputes between banks and their customers, and to provide a fair and impartial resolution to the issue. Banking Ombudsman services are usually free of charge and provide a quicker and less formal alternative to going to court. The specific details of the Banking Ombudsman’s authority and responsibilities may vary depending on the country or region.