Citizens Advice is a charity in the UK that provides free, impartial and confidential advice to anyone in need. They offer advice on a wide range of issues including money and debt, housing, benefits, employment, and immigration. Citizens Advice also campaigns on the issues that affect people’s lives and provide advice through a network of local bureaux, as well as through their website and telephone helpline.
To contact Citizens Advice in the UK, one can either visit a local Citizens Advice Bureau, use their webchat service, email them or call the Citizens Advice helpline on 0808 800 9060. The telephone helpline is open Monday to Friday from 9am to 5pm.
The process of using citizens Advice involves the following steps:
- The customer can either visit a local Citizens Advice Bureau or use their webchat service, email or call the citizens Advice helpline to get advice.
- A trained adviser will listen to the customer’s issue and provide advice on what their options are and what steps they can take.
- If necessary, the adviser may also be able to provide practical support such as helping the customer to fill in a form or write a letter.
- If the customer needs further support, the adviser may refer them to another specialist service or agency.
It’s important to note that citizens Advice provides confidential and impartial advice and that the customer’s information will be treated with respect and sensitivity.